The C. Pina Insurance 12 Point Promise

Our Promise to Our Clients

The C. Pina Insurance 12 Point Promise

We get it – insurance might not be the most exciting thing on your to-do list. That’s why at C. Pina Insurance Agency, our mission is to make your insurance experience as enjoyable and stress-free as possible. While insurance itself might not be thrilling, we believe the process and the people you work with can make all the difference.

As a local business owner and lifelong resident, I personally stand behind our 12-Point Promise. If my team ever falls short of this promise, I want to hear from you. Reach out to me directly at [email protected].

Our 12-Point Promise:

1. You Are Our Priority: We work for you. Our main goal is to make your insurance life as easy as possible.
2. Personal Attention: When you need something, you’ll have our undivided attention. We will listen and learn about your life and property to protect you properly.
3. Clear Communication: We’ll take the time to ensure you understand your options. Insurance can be complicated; we’ll make sure you’re comfortable with your choices.
4. Educated Advice: It’s our job to alert you to the insurance products you need. We will listen to you and identify solutions to your problems or upcoming needs.
5. Personal Touch: You’re not just a number to us. We will make you feel important and appreciated. When you purchase insurance from us, you become part of our family.
6. Competitive Choices: We will show you why we’re better than your other insurance options, in person and via phone, email, and video.
7. Integrity: If we make a mistake, we’ll own it, alert you, and explain exactly how we’ll fix it.
8. Positivity: When you call our agency, everyone will be positive. We aim to bring positivity to your day, even if it’s not going great.
9. Convenience: We want to make doing business with us easy. You can get in-person service any day, and we’ll work to accommodate you as best as possible.
10. Value: We will always make sure you have the best coverage. If your rates go up, we’ll review your policy and shop our selection of top carriers to maintain the coverage you need.
11. Transparency: We’ll set your expectations on every call, letting you know the next steps and the time frame. If we can’t meet that time frame, we’ll alert you and reset your expectations.
12. Preferred Communication: We want to communicate with you the way you prefer—by email or text message. If something complicated needs explaining, we’ll call to make sure you understand.

At C. Pina Insurance Agency, we’re here to make your insurance experience better, easier, and more personalized. We look forward to serving you!